Help
A question about Rooty, a bug, a subscription issue? Answers to the most common questions are here.
How do I cancel Premium?
On iPhone: Settings, tap your name, then Subscriptions, and choose Rooty. On Android: Google Play Store, tap your profile, then Payments & subscriptions, Subscriptions. From the app: Hearts, then “Manage my subscription”. Cancel before the end of the current period (at least 24 hours before on iPhone).
How do I get a refund?
Payments are handled by Apple or Google. On iPhone, request it at reportaproblem.apple.com; on Android, from your Google Play order history (play.google.com/store/account).
I changed phones, how do I get Premium back?
In the app, open the Premium screen and tap “Restore purchases”, with the same Apple or Google Play account. With a Rooty account, your progress comes back too when you sign in.
How do I keep my progress?
Create a free account from the Profile tab: your progress is saved and synced across your devices.
How do I delete my account?
In the app: the Profile tab, then “Delete my account”. Your account and progress are erased from our servers.
How do I turn off usage statistics?
Settings, Privacy: turn off “Anonymous statistics”.
Contact us
For anything else, write to contact@rangelab.fr. We reply within 2 business days.